Shipping and Returns

Shipping Policy
Thank you for shopping at Gabriel T. Arce Jr ‘s online store. Here’s everything you need to know about our shipping policy:

Shipping Rates and Timeframes:

– We offer standard shipping rates for all orders within USA.
– Shipping times may vary based on your location and the items ordered. Once your order is processed, you will receive a confirmation email with tracking information.
– Please allow 15 business days for processing and handling before your order is shipped.

International Shipping:

– We currently offer international shipping to select countries. International shipping rates and delivery times may vary based on destination and customs regulations.

– Customs duties and taxes may apply to international orders and are the responsibility of the recipient.

Order Tracking:

– You will receive a tracking number via email once your order has been shipped. You can track the status of your shipment using this tracking number.

Shipping Carriers:

– We work with reputable shipping carriers to ensure the safe and timely delivery of your order.

Shipping Restrictions:

– We do not ship to P.O. boxes. Please provide a physical address for delivery.

– Some items may have shipping restrictions due to size, weight, or shipping regulations. Any such restrictions will be clearly stated on the product page.

If you have any questions or concerns regarding shipping, please don’t hesitate to contact us at info@gabriel.com.

Return and Refund Policy 

We want you to be completely satisfied with your purchase from Gabriel T. Arce Jr‘s shop. If you’re not entirely happy with your order, here’s how we handle returns and refunds:

Eligibility for Returns:

– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
– Items that are personalized or customized are not eligible for return unless they arrive damaged or defective.

Initiating a Return:

– To initiate a return, please contact us within 15 days of receiving your order to request a return authorization.
– Once your return request is approved, we will provide you with instructions on how to return the item.

Return Shipping:

– Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
– We recommend using a trackable shipping service for returns to ensure that the item is returned safely.

Refund Process:

– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If your return is approved, we will initiate a refund to your original method of payment within 15 business days.

Exchanges:

– We do not offer exchanges at this time. If you need a different size, color, or item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items:
– If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement or refund.

If you have any questions or concerns regarding returns and refunds, please contact us at info@gabriel.com. We’re here to assist you and ensure your shopping experience with us is a positive one.